The Hip Mountain Mama Family
Hip Mountain Mama is a small Mom and Pop business that strives to offer the best Handmade, Sustainable, and Fair Trade items for your Natural Lifestyle. We have a strong passion for preserving the Earth, raising our children in a conscious and natural way, and promoting other small family businesses. Whether you are a mom, college student, or Grandma, we've got something for you...from comfortable stylish clothing to hip bags, reusable items and good scents.
Our History
Hip Mountain Mama was founded in 2008 by Suzy Hawbaker. Suzy has always had a passion for green, natural, and sustainable products. After the birth of her first daughter she began searching out Organic, Natural, and Sustainable products as well as natural parenting techniques. Suzy became an Attachment Parenting Leader and founded an Attachment Parenting Group in Loveland, CO.
The company was started in August 2008 with a website and a few boxes of inventory in the basement. We have had lots of twists and turns throughout the years but we are proud of the business that we have created. We sell products that are made by other small businesses either in the USA or Fair Trade in India or Nepal. You will even find products that are hand made by other stay at home moms! We have a strong passion for supporting small business, humanitarian efforts, and sustainability. In November 2009 Suzy’s husband, Andy, quit his corporate job as VP of a Bank to join the Hip Mountain Mama team. Together Andy and Suzy operate a true modern day Mom and Pop business.
What We Stand For
We are the parents of two beautiful children and we believe it is our duty to raise our children in a safe, healthy, natural, and environmentally conscious way. To us Hip Mountain Mama is not just a business but a way of life and our little way of making the world a better place for our children and for future generations.
We do this by…
• We promote Natural Parenting Techniques such as babywearing, breastfeeding, and Attachment Parenting.
• We promote Green, reusable, and natural products including organic cotton, bamboo, and hemp.
• We use renewable energy, reuse packaging materials collected from other local businesses, print all business cards, packing slips & marketing materials on recycled paper, and reduce waste any way we can.
• We support other small businesses including family businesses and stay at home moms by selling their products.
• We support environmental causes through donation of time and money including Andy serving on the local city Open Lands Commission, volunteering for Big T Elementary's 'Cultivation Committee', and Suzy has started a 'Green Team' at a local preschool.
Customer Service
We pride ourselves on offering excellent customer service. We are more than happy to answer any of your questions by email or phone. Most emails are answered within a couple hours and all phone calls will be returned within 24 hours.
970-203-5067 (between 9 a.m. and 5 p.m. Mountain) If you are unable to reach us please try 970-203-5066 for Andy.
info@hipmountainmama.com
All in stock items are shipped within 1-5 business days. Most packages will ship within 24 hours, but occasionally there will be delays.
Most shipments are sent via USPS Priority Mail, but we sometimes use Fedex, depending on weight and destination. USPS delivery typically takes from 2-5 business days. UPS or Fedex Ground deliveries can take from 5-10 days. In most cases, we will e-mail you with a tracking number once your order ships. If you have special needs and need your package shipped a certain way, just let us know and we are happy to accommodate your needs!
Items drop shipped from the manufacturer generally take about 3-4 days to process and about 5 days in transit. Drop shipped items are indicated as such in the item description.
We offer flat rate shipping of $5.99 on all US orders!
We also ship to Canada, Australia, New Zealand, and UK
We partner with other Local Businesses to reuse shipping supplies and boxes to keep them out of the landfill. Do not be surprised to receive a box from us labeled by a food or health suppliment manufacturer. We are dedicated to working with other local businesses to reduce waste and hopefully our customers can see the value this adds to our environmental impact.
Within 30 days of receipt of your order, you may return any full-priced, unused item to us for a refund, store credit or an exchange. (some exclusions apply, please read product descriptions for information on special cases) If you purchased sale items or used a coupon code, the sale is final and we can not accept returns. Please note that shipping fees will not be refunded.
Please mail back your items to the address below and include your packing slip in the order describing what you are returning and why. Please also indicate whether you want to exchange, return, or receive store credit. In most cases we will email you once your item arrives to us. Hip Mountain Mama attn: returns 2875 Ariel Dr. Loveland, CO 80537
1. How can I check the status of an order?
Simply email orders@hipmountainmama.com. We are glad to help you with the status of your order.
2. Where is Hip Mountain Mama located and can I visit the store?
We are located at the base of the Rocky Mountains in Northern Colorado. We do not currently have a store front, however if you are local please get in touch regarding dropping off or picking up your items.
3. How does Hip Mountain Mama decide what to sell?
Many items available are items that we, at Hip Mountain Mama, have used for years. We select products from small companies that we know and trust. It is important to us that we support small family businesses who make unique Earth Friendly Products.
4. Who makes the products you sell?
Our products are made by a variety of different small businesses. Our Fair Trade items are made by mostly women in Nepal and India. These women work in great conditions, some times even from their own homes, making a fair wage and helping with the family income. We also have a wide range of items hand made by women in the USA. Often times these women are stay at home moms who create beautiful and high quality items. By purchasing items in our shop you are not only supporting us, but you are supporting the families who make the products and who make the materials necessary for the products.
4. How should I contact HMM about advertising or promotional opportunities?
We are always looking for opportunities to spread the word. Please email our marketing department at andy@hipmountainmama.com.
5. How can I stay up to date on what is going on at Hip Mountain Mama?
There are many ways to keep up with what is going on at HMM.
info@hipmountainmama.com
Shipping Info
All in stock items are shipped within 1-5 business days. Most packages will ship within 24 hours, but occasionally there will be delays.
Most shipments are sent via USPS Priority Mail, but we sometimes use Fedex, depending on weight and destination. USPS delivery typically takes from 2-5 business days. UPS or Fedex Ground deliveries can take from 5-10 days. In most cases, we will e-mail you with a tracking number once your order ships. If you have special needs and need your package shipped a certain way, just let us know and we are happy to accommodate your needs!
Items drop shipped from the manufacturer generally take about 3-4 days to process and about 5 days in transit. Drop shipped items are indicated as such in the item description.
We offer flat rate shipping of $5.99 on all US orders!
We also ship to Canada, Australia, New Zealand, and UK
We partner with other Local Businesses to reuse shipping supplies and boxes to keep them out of the landfill. Do not be surprised to receive a box from us labeled by a food or health suppliment manufacturer. We are dedicated to working with other local businesses to reduce waste and hopefully our customers can see the value this adds to our environmental impact.
Exchange Policy
Within 30 days of receipt of your order, you may return any full-priced, unused item to us for a refund, store credit or an exchange. (some exclusions apply, please read product descriptions for information on special cases) If you purchased sale items or used a coupon code, the sale is final and we can not accept returns. Please note that shipping fees will not be refunded.
Please mail back your items to the address below and include your packing slip in the order describing what you are returning and why. Please also indicate whether you want to exchange, return, or receive store credit. In most cases we will email you once your item arrives to us. Hip Mountain Mama attn: returns 2875 Ariel Dr. Loveland, CO 80537
FAQ
1. How can I check the status of an order?
Simply email orders@hipmountainmama.com. We are glad to help you with the status of your order.
2. Where is Hip Mountain Mama located and can I visit the store?
We are located at the base of the Rocky Mountains in Northern Colorado. We do not currently have a store front, however if you are local please get in touch regarding dropping off or picking up your items.
3. How does Hip Mountain Mama decide what to sell?
Many items available are items that we, at Hip Mountain Mama, have used for years. We select products from small companies that we know and trust. It is important to us that we support small family businesses who make unique Earth Friendly Products.
4. Who makes the products you sell?
Our products are made by a variety of different small businesses. Our Fair Trade items are made by mostly women in Nepal and India. These women work in great conditions, some times even from their own homes, making a fair wage and helping with the family income. We also have a wide range of items hand made by women in the USA. Often times these women are stay at home moms who create beautiful and high quality items. By purchasing items in our shop you are not only supporting us, but you are supporting the families who make the products and who make the materials necessary for the products.
4. How should I contact HMM about advertising or promotional opportunities?
We are always looking for opportunities to spread the word. Please email our marketing department at andy@hipmountainmama.com.
5. How can I stay up to date on what is going on at Hip Mountain Mama?
There are many ways to keep up with what is going on at HMM.
